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Our Legal Terms and How They Apply to Your Account

bos01jp operates under terms that govern every account action — from how you open a wallet, process a DANA or OVO transaction, to how your data is stored and managed.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay ScopeData Retention PolicyPolicy Contact Available
bos01jp Our Legal Terms and How They Apply to Your Account
POLICY CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about how our legal terms affect your account, wallet activity, or data, we have clear paths to reach the right team. Policy queries are handled separately from general account support — use the contact method that matches your issue so we can route it correctly and respond without delay.

Policy Email Send detailed legal or policy queries to our policy team via the contact email listed on bos01jp. Include your account ID and the specific policy clause you are asking about.
Account Support Chat For account-specific legal concerns — such as a transaction hold or access restriction — open a live chat session from your account dashboard. Have your DANA or OVO reference number ready.
Formal Written Request For data access, data deletion, or formal dispute notices, submit a written request through the policy form on bos01jp. Requests are acknowledged within the period stated in our policy.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Integrity

Our approach to data handling is built around what your account actually needs — nothing more retained than what audit and legal compliance require. We use SSL encryption across all account sessions and wallet transaction flows, including DANA, OVO, and GoPay payment confirmations. Account access is protected by OTP verification on login, and any change to your registered email or wallet details triggers a re-verification step. We do not share your account data with third parties for marketing purposes.

Data Retention

We retain your account data only as long as required by applicable legal and audit obligations. You can request a summary of what is held by submitting a written request through the policy form.

Cookie Handling

We use session cookies to keep your account active and functional. Analytics cookies are used in aggregate only — they do not identify you personally or link to your wallet or transaction history.

Account Access Controls

OTP login verification applies every session. If you notice an unrecognised login or a wallet transaction you did not initiate, contact support immediately via live chat with your GoPay or OVO reference.

Change Requests

To update, correct, or remove personal data tied to your account, submit a formal request via the policy form. We will confirm receipt and process within the timeframe our policy specifies.

Common Legal Questions About Your Account

These are the questions we get most often about how our legal terms work in practice — covering your rights, your wallet activity, and how to contact us about policy matters.

Access depends on local law and the eligible regions we serve. You are responsible for confirming that using this platform is lawful in your specific location before creating an account.

We retain the transaction reference number and your account ID for audit purposes. Full wallet credentials are never stored. Data is held only as long as legal or audit obligations require.

Submit a formal written request through the policy form on bos01jp. Include your registered account ID. We will acknowledge receipt and respond within the timeframe stated in our current policy.

If your transaction is flagged during our review process, we contact you via your registered account email before taking further action. Keep your account email current and respond promptly to avoid delays.

Yes. Submit a deletion request through the policy form. We will process it in line with our retention obligations — some data may need to be kept for a minimum period under applicable legal requirements.

Terms are updated periodically. The version date at the bottom of this page shows the latest revision. Continuing to use your account after a change is published means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.